Desktop Support Analyst
Company Overview
Currently one of the largest producers of natural gas in the continental United States, Southwestern Energy Company is a growing independent energy company primarily engaged in natural gas and crude oil exploration, development and production within North America. We are also focused on creating and capturing additional value through our natural gas gathering and marketing business, which we refer to as Midstream Services. Visit SWN.com to learn more.
Working at Southwestern Energy
Southwestern Energy produces and provides energy to our world. It's a commitment that has motivated our employees for more than 80 years. Every day we are explorers and producers, working to discover innovative new ways to fuel the future. Our culture demands creativity and innovation, and we foster this by building programs and procedures that make our company and industry better. We give employees, including new hires, the opportunity to be a contributor from the first day on the job. It's important to us to create a rewarding and inclusive work environment. We reward team and individual performance, in addition to offering our employees competitive compensation and benefits. We support our employees with opportunities to participate in ongoing development training and support groups.
We are at the forefront of several significant projects, including the Fayetteville Shale and Marcellus Shale plays. In fact, Southwestern Energy was the first to discover the economic viability of the Fayetteville Shale and is the largest producer of its natural gas. We have exploratory efforts in the Brown Dense, located near the Arkansas-Louisiana border.
The Field Technician is responsible for the providing technical support on all PC, network and telecommunications systems for our local/field offices.
This position will require technical expertise across multiple skills sets to address and resolve customer issues in an acceptable timeframe. Individuals for this position must have solid knowledge of PC's, MS OS/Office, PC's peripherals, networks, servers and telecommunications. We also require the individual to work after hours support and must be able to work alone at times.
Major Roles & Responsibilities
Provide friendly, courteous, and quality support for desktop hardware, software, network, email and other standard desktop applications, and printing issues to all clients.
Analyze problems reported and provide solutions to issues
Responsible for installation, support, and higher level diagnosing/troubleshooting of hardware and software for desktop and laptop computer incident issues
Maintain a record of all resolutions in incident ticket tracking software.
Routinely receives work tasks through the company enterprise ticketing system to install hardware and software on desktop and laptop machines by responding to assigned tickets and requests of medium to high complexity escalated from the Service Desk
Provide support to both local and remote clients
Install and support satellite antenna systems and computers at remote locations.
Stays current on operating systems issues to include, OS patches, fixes and upgrades.
Makes recommendations for desktop hardware and software upgrades.
Ensures standardization and compatibility of desktop technologies company-wide
Create and maintain support documentation for the team
Required driving skills to safely tow dish antenna trailer with ton truck to remote drilling locations. Including maneuvering into narrow locations once on site.
Ability to lift and carry components and tools necessary in excess of 75lbs
Ability to use ladder to install equipment and run cabling
Willingness to work outside in the elements when required
Provide Network and Infrastructure assistance when needed under supervision of Network or Infrastructure teams
Four Five (4-5) years' experience in Desktop Support
High level of technical skills in support of Windows 7 operating systems
High level of technical skills in troubleshooting OS, network and application issues
Willingness to work overtime as needed
Willingness to work after hours on call as needed
Working knowledge of network architecture, software and hardware
Working knowledge of infrastructure systems and hardware
Ability to successfully work with and communicate to business area personnel
Willingness to work in the field supporting drilling rigs and satellite communications
Self-driven individual able to work with team in remote locations and report to Manager in remote location
Southwestern Energy is an Equal Opportunity Employer minorities, females, protected veterans and disabled.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Currently one of the largest producers of natural gas in the continental United States, Southwestern Energy Company is a growing independent energy company primarily engaged in natural gas and crude oil exploration, development and production within North America. We are also focused on creating and capturing additional value through our natural gas gathering and marketing business, which we refer to as Midstream Services. Visit SWN.com to learn more.
Working at Southwestern Energy
Southwestern Energy produces and provides energy to our world. It's a commitment that has motivated our employees for more than 80 years. Every day we are explorers and producers, working to discover innovative new ways to fuel the future. Our culture demands creativity and innovation, and we foster this by building programs and procedures that make our company and industry better. We give employees, including new hires, the opportunity to be a contributor from the first day on the job. It's important to us to create a rewarding and inclusive work environment. We reward team and individual performance, in addition to offering our employees competitive compensation and benefits. We support our employees with opportunities to participate in ongoing development training and support groups.
We are at the forefront of several significant projects, including the Fayetteville Shale and Marcellus Shale plays. In fact, Southwestern Energy was the first to discover the economic viability of the Fayetteville Shale and is the largest producer of its natural gas. We have exploratory efforts in the Brown Dense, located near the Arkansas-Louisiana border.
The Field Technician is responsible for the providing technical support on all PC, network and telecommunications systems for our local/field offices.
This position will require technical expertise across multiple skills sets to address and resolve customer issues in an acceptable timeframe. Individuals for this position must have solid knowledge of PC's, MS OS/Office, PC's peripherals, networks, servers and telecommunications. We also require the individual to work after hours support and must be able to work alone at times.
Major Roles & Responsibilities
Provide friendly, courteous, and quality support for desktop hardware, software, network, email and other standard desktop applications, and printing issues to all clients.
Analyze problems reported and provide solutions to issues
Responsible for installation, support, and higher level diagnosing/troubleshooting of hardware and software for desktop and laptop computer incident issues
Maintain a record of all resolutions in incident ticket tracking software.
Routinely receives work tasks through the company enterprise ticketing system to install hardware and software on desktop and laptop machines by responding to assigned tickets and requests of medium to high complexity escalated from the Service Desk
Provide support to both local and remote clients
Install and support satellite antenna systems and computers at remote locations.
Stays current on operating systems issues to include, OS patches, fixes and upgrades.
Makes recommendations for desktop hardware and software upgrades.
Ensures standardization and compatibility of desktop technologies company-wide
Create and maintain support documentation for the team
Required driving skills to safely tow dish antenna trailer with ton truck to remote drilling locations. Including maneuvering into narrow locations once on site.
Ability to lift and carry components and tools necessary in excess of 75lbs
Ability to use ladder to install equipment and run cabling
Willingness to work outside in the elements when required
Provide Network and Infrastructure assistance when needed under supervision of Network or Infrastructure teams
Four Five (4-5) years' experience in Desktop Support
High level of technical skills in support of Windows 7 operating systems
High level of technical skills in troubleshooting OS, network and application issues
Willingness to work overtime as needed
Willingness to work after hours on call as needed
Working knowledge of network architecture, software and hardware
Working knowledge of infrastructure systems and hardware
Ability to successfully work with and communicate to business area personnel
Willingness to work in the field supporting drilling rigs and satellite communications
Self-driven individual able to work with team in remote locations and report to Manager in remote location
Southwestern Energy is an Equal Opportunity Employer minorities, females, protected veterans and disabled.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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